“We analyzed the qualitative data in our live chat transcripts to create a vocabulary of customer words. We used this data to optimize our website and landing page copy and saw a 176.33% CONVERSION RATE INCREASE.”
- Giles Adam Thomas, CEO and founder, Whole Design Studios
“We tested an automated live chat message - How many lanyards are you looking for? - on a client who sell promo products. It RAISED OVERALL CONVERSION RATES within their AdWords account BY 37%.”
- Johnathan Dane, founder, KlientBoost
“Using a chat tab on our landing pages has resulted in about one new sale every other day. Best of all - around 12% OF THESE LEADS HAVE COME OUTSIDE OF BUSINESS HOURS.”
- Jessica Potter-Adkins, Director of Marketing & Communications of Agent Pipeline, Inc.
“Of those Bonobos customers reaching out on live chat, the vast majority are pre-purchase, and about 38% END UP MAKING A PURCHASE.”
- Adam Covalt, Director of Customer Experience, Bonobos
