If you've got questions about the Olark platform, you're in the right place. Pull up a chair, and maybe get a snack too.
These videos will tell you just about everything you need to know about Olark live chat software.
Thanks for your interest in Olark! On this page, you'll find almost all the info you need to start using our live chat platform. If you haven't created an Olark account yet, these videos are a great resource to help you decide if our product is right for your business.
If you have questions about any of the content covered here (or anything else!), you can reach our team through the chat button in the bottom right corner.
Before we talk product, let's get to know Olark. Founded in 2009, we now have more than 12,000 customers worldwide. Our 40 remote employees are building the world's simplest chat platform, designed to help customers grow their businesses.
Read more about us!
In this video, I’ll show you a few examples of how Olark appears on some of our customer’s websites - our standard chatbox and a click-to-chat button, online and offline modes.
Once Olark is installed on your site, you'll log in to the Olark Chat Console to talk to your customers. In this video, I’ll show you how your agents will reply to chats, start conversations, and view visitor and customer information.
You can customize your chatbox, view reports and transcripts, and customize team settings and agent profiles through The Olark Chat Dashboard.
Olark saves your chat conversations and transcripts, which you can review, search, and sort at any time. We also provide detailed real-time reporting to help you identify your busiest chat times and most effective agents.
Olark's post chat survey let customers rate their chat experience when a conversation ends.
Note: This feature is optional! You don't have to ask visitors for a rating if you prefer to keep things simple.
We call this feature the Pre-Chat Survey. You can require that a visitor provide their name, email, or phone number, and/or fill out a small text field, before they can initiate a chat.
Note: This feature is optional! You can turn the pre-chat survey on or off at any time.
Olark’s chat platform integrates with a wide array of CRMs, marketing automation platforms, help desks, and team communication tools like Slack. If we don't have a supported integration for your preferred CRM or platform, you can create custom integrations using other software like Webhooks.
We built our own text expander function so you can pre-program canned responses for yourself and your team. We call them Shortcuts, and they make it easy for your agents to recall long answers and common greetings in as little as two keystrokes.
Targeted Chat Rules allow you to send automated messages based on visitor behavior. Say a customer spends 30 seconds on your checkout page — send them the message, "Anything else I can help with?" Targeted Chat Rules go beyond just automated messages — in this video I show you the range of ways you can customize Olark using rules.
READ MORE: How to combine your PPC ad campaign and automated Olark messages
In this video, I talk about how you build your team, assign agents to groups, and monitor performance. If you'll have two or more agents on your team, Groups are a great way to keep your team organized, and make use of some of the special functionality in our Targeted Chat Rules.
Our pricing is simple and straightforward. You pay only for the number of agent seats you need, and while we do offer a few à la carte add-ons, everything mentioned on this page is available to all agents on paid plans — no tiered pricing or hidden fees.
We make it easy to scale your team up and down as needed — your pricing will adjust automatically, even if you need a huge team for just a day.