"Customer Support doesn't want to do sales, but..."
...They can if you 'persuade' them to sell at the right points in your customer's purchasing process.
Olark CMO Sunir Shah explains what those points are and offers actionable tips for getting Support to sell.
Sunir covers:
- The tragic tale of a terrible Comcast Support experience
- The functional and mental differences between Support and Sales
- 7 actionable ways to insert Support into the sales process
