Prioritize chats and personalize your service and sales approach with visitor data collected from public social profiles and company websites. The Visitor Insights PowerUp gives you access to social profile links, company data, interest profiles, and more, so you can understand your audience and make the most of every conversation.
Language should never be a barrier to growing your business. The Live Chat Translation PowerUp automatically detects your visitor’s language, and translates both agent and visitor chats in real time in the chatbox and agent console, so you can capture more leads and sales from around the world.
Get your chat team and your website visitors on the same page! The Visitor Cobrowsing PowerUp allows visitors to share their screens while chatting, empowering chat agents to provide high-touch guidance through purchase decisions, payment and shipping options, technical questions, and more.